WHAT IS THIS CANCELLATION, RETURN, AND REFUND POLICY?
- This Cancellation, Return, and Refund Policy, along with the terms of use at RainbowShopping.in, covers the following:
- Acceptance of product cancellations before dispatch.
- Acceptance of product returns after purchase from the Platforms.
- Governing terms and conditions for return or cancellation of products by Users.
2. Users should:
- Read and understand this Cancellation, Return, and Refund Policy.
- If in disagreement, do not accept the Terms of Use and refrain from using the Platforms.
- Accept the unmodified terms of this policy by initiating a purchase request on the Platforms. (Customer Friendly Returns & Refund Policy).
TERMS OF CANCELLATION
1. Cancellation before dispatch is allowed.
2. Users can cancel orders before they are dispatched by RainbowShopping.in.
3. Users will receive a unique tracking number for order status.
4. To cancel before dispatch, users can send a WhatsApp message with an order ID to +91 9210336996.
5. Refunds for cancellations before dispatch are initiated within 3 business days.
TERMS OF RETURN AND REFUND
PARCEL OPENING VIDEO IS COMPULSORY. Without the parcel opening video, we will not entertain any claim.
1. Damage / Defective / Short Product
In case you receive a damaged or defective product, send us a parcel opening video highlighting the defect or damaged product & box label on this number. We will process the refund within 24 hours. You should report this issue within 24 hours of receiving the order.
2. In case, you don’t like the product
You can send it back to our warehouse and inform us about the same on our customer care whatsapp number +91 9210336996. You need to return the products in the same condition as you received within 7 days of receiving the order.
We will process the refund for the product value within 24 hours of receiving your order. Return shipping charges will not be refunded.
Our warehouse address:
Rainbow Shopping, D-8/29, Sector-15, Rohini, Delhi-110089.
3. Warranty On Electronics?
Customers are urged to carefully inspect products for damage or functionality issues and report any concerns within 24 hours. Please be aware that our electronic products, manufactured in China, do not come with any warranty.
4. Shipping Charges
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. GRIEVANCE REDRESSAL
Any grievances relating to the Cancellation, Return, and Refund Policy may be directed by you to the grievance officer of RainbowShopping.in who can be contacted on WhatsApp on the customer care team at +91 9210336996.